In today’s fast-changing technology landscape, small and midsized businesses (SMBs) face many of the same challenges as large enterprises—but with fewer resources and tighter budgets. Like their larger counterparts, they must defend against cyber threats, protect business continuity, and adopt new technologies to stay competitive, manage costs, and drive growth. The question is: where can SMBs turn to bridge the inevitable resource and expertise gaps?
An increasingly common answer is third-party service providers. These partners are playing a critical role in helping SMBs overcome technological hurdles.
Small and midsized businesses (SMBs) are vital to the U.S. economy—accounting for nearly half of private-sector jobs and over 50% of net job creation from 2013 to 2023. Yet, their limited resources make them especially vulnerable to disruptions like cyberattacks or pandemics. Many struggle to optimize their IT environments due to tight budgets, limited time, and a lack of in-house expertise.
To stay competitive and secure, SMBs need scalable, cost-effective solutions tailored to their unique needs. This is why more are turning to third-party technology providers for services ranging from cybersecurity and disaster recovery to cloud migration and automation support.
Hiring full-time IT staff for specialized areas—networking, storage, backup, or AI—is often out of reach. Meanwhile, leaders don’t have the bandwidth to manage these areas themselves. As a result, outsourcing has evolved beyond basic help desk functions. Today’s providers offer advanced support like penetration testing, security assessments, software licensing, and centralized service for distributed teams.
More than half of SMBs (52%) now outsource security to managed or channel service providers. For many, partnering with the right provider not only reduces costs but delivers better outcomes than building internal capabilities. The right technology partner enables SMBs to focus on their core business—confident they have the tools, security, and support to grow.
Ready to explore how XBS Digital can transform your IT strategy? Let’s talk about scalable solutions designed for your specific business needs.
